Shipping policy
Thank you for shopping with us. We are committed to delivering your skincare products safely and promptly. Please review our shipping policy below.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has been shipped, you will receive a notification with tracking details.
Please note that processing times may be extended during high-demand periods, promotions, or holidays.
Shipping Rates & Delivery Estimates
Shipping charges and delivery timelines are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
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Standard Shipping: 5–7 business days
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Express Shipping: 2–4 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or unforeseen circumstances.
Domestic Shipping
We currently ship across [your country/region]. Orders are delivered via trusted courier partners to ensure safe handling of skincare products.
International Shipping (If Applicable)
We offer international shipping to select countries. International shipping rates and delivery timelines will be displayed at checkout.
Please note:
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Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
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Delivery times may vary depending on customs clearance.
Order Tracking
Once your order is shipped, you will receive an email containing tracking information. Please allow up to 24 hours for the tracking status to update.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery timeframe, please contact our support team with your order number. We will work with the courier to resolve the issue promptly.
Incorrect Shipping Information
Please ensure that all shipping details are accurate at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos and order details so we can assist you.
Contact Us
If you have any questions about shipping, feel free to reach out to us at:
Email: support@skinocrown.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM